Hospital room design and the overall experience of a patient

​I came across the article and it is a well written by the New York Times.
 https://goo.gl/ZvlmJl
I get it - that the hospital rooms need to be fit for the purpose but if you want to listen to the patients lots more is needed.

The top priority is best medical care to be safe and leave the hospital healthy.
But there is a lot more to it and a lot of Hospitals have started looking into the overall holistic approach of the patient experience. Sadly in many hospitals patient experience is just a “complaint handing” department.


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Here is the list what patients want, beside the quality care from the clinical team.

• A patient want to experience his hospital time with fewer disturbances and be informed of how many visits he gets and when he will be disturbed. This is important during the first days and after surgery when the clinical team will visit you every 1-2 hours even at night and as a patient you cannot get a decent sleep.
• Lights are not suitable, or is too bright or cannot adjust or dim or selective as just a reading lights
• Banging Doors and noise in the room coming from all the staff working
• Better entertainment options (digital and print)
• Have a decent size safety box in the room (so a laptop will fit with electrical socket inside for charging) and hangers in a decent size cupboard
• Have USB ports near the bed and electrical sockets for the devises to plug in
• Bathroom with little more space to put toiletries and less flooding
• Less IV or other alarms, why the alarm is not with the nurse, the patient has to call the nurse anyway
• Food, first the patient wants to eat when they want and what they want (in line with their diet orders). For me food is still the biggest opportunity  - even though more and more hospitals offer a “Room Service” model (Dining on Demand) but I have seen when I visited the Hospitals in the US, lots food is purchased in and not produced on site and by far not what a decent 5*- Hotel would offer and serve.

this is just a short list and there are many more details. I am still stunned by the fact that what a patient really wants is never a priority.

Here is the article of the New York Times:
https://goo.gl/ZvlmJl
@DhruvKhullar
@NYTimes

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